NSPCC to step down as provider of CSA inquiry’s helpline, Who will be awarded the new contract?

Move over NSPCC. Can't help but speculate as to who will get the new contract. We shall see.
 
Interesting comment from the article on why the NSPCC didn’t put in a bid for the long term contract:
 
“We are first and foremost a children’s charity.”
 
Remind me again who it was that was awarded a grant of a couple of hundred thousand pounds in July 2015 to set up a helpline for child sexual abuse cases, of which there is still no trace of this ‘helpline’ that I can find ‘google searching’, so who on earth would be able to access this 'service'. I wonder how many calls have been received?
 
Oh yes I remember now:
 
‘Money from the £2m fund went to 34 charities with scores missing out and £170,148 – the second biggest single award – going to the charity [You must be registered and logged in to see this link.], which has recently launched a helpline for sexual exploitation victims but does not specialise in helping child abuse survivors.
“That was a scandal. I’m furious about it. That was our lifeline and now we’re all in crisis,” said Gillian Finch, founder of the Hampshire-based charity [You must be registered and logged in to see this link.], which offers counselling to women who have been sexually abused by a member of their family in childhood. ‘
 
[You must be registered and logged in to see this link.]
 
CSA certainly not MP’s ‘first and foremost’ mission.
……………………………………….
 
NSPCC to step down as provider of CSA inquiry’s helpline
 
By Tim Wood, 12^th May 2016
 
Children’s charity NSPCC is to stop providing the helpline service for the overarching inquiry into child sex abuse.
 
The helpline service attracted strong criticism from some survivors of child sex abuse (CSA) when it started last July, [You must be registered and logged in to see this link.].
 
[You must be registered and logged in to see this link.], said: “The people on the helpline did not know how to deal with survivors. They were just given a script.”
 
A month after the helpline launched, the inquiry announced that it would put the contract to run the service out to tender. The inquiry announcement said: “This procurement process it is likely to take a minimum of 3 months. The NSPCC has been appointed to run the helpline whilst this procurement process takes place.”
 
The £1 million contract to run the helpline, which provides information about the inquiry to the public and how to engage with it, was to be put out to tender last September. But the tendering process has been bogged down by delays.
 
An inquiry spokeswoman told Exaro that the procurement process “is reaching its final stages.”
 
The formal invitation for bids went out in January. The tender documents said that the contract, to cover three years from April 2016, is worth £800,000-£950,000, with an option to extend until December 2020.
 
The NSPCC decided not to bid. John Cameron, head of helplines for the NSPCC, said: “This was always a temporary holding position for the NSPCC. We were running it as an initial start-up to help the inquiry.
 
“They wanted an immediate telephone support service, and we stepped in to help. It was right and proper that they came to an organisation that could immediately switch on a service that had the appropriate safeguarding experience.”
 
Asked why the NSPCC did not bid for the contract long-term, he said: “We are first and foremost a children’s charity.”
 
“The focus of the inquiry is working with adults who have been victims of child sexual abuse. There are a lot of other agencies out there who are well established, who offer this type of support to adults. For NSPCC, this is about us trying to focus our resources on children who are currently at risk. Where necessary and where urgent assistance is required we will of course help other people.”
 
He defended the helpline run so far by the NSPCC from criticism, saying: “We have had a lot of contact from the public, and we have passed that vital information to the inquiry. I am satisfied that the information that we have passed to the inquiry is being responded to appropriately.” 
 
Criticism was mainly because of a lack of understanding of the job of the helpline service, he said.
 
“There are literally thousands of people who are coming forward, and it is going to take the inquiry some time to process all the information. Understandably, people get very frustrated that information is not being acted on immediately.
 
“Also we have people coming through to us who have a certain perception of what the helpline will do. Our role is to liaise with the inquiry, and also the police on occasion. What we provide is emotional support on the phone, and giving advice on how to cope and directing people to resources if available. Often all they want is a listening ear, which we have been happy to provide.”
 
Meanwhile, the inquiry is bolstering its public-relations team – from one person to three people.
 
It has just taken on a new head of communications, Bron Madson, who was press secretary to Alan Johnson for most of his cabinet career – including his year as home secretary. She has also been director of communications at the Nuclear Decommissioning Authority, and head of corporate news at the Independent Police Complaints Commission.
 
[You must be registered and logged in to see this link.]is also seeking a chief press officer, on a salary of up to £61,745 a year, and another press officer, on up to £48,595pa.
 
[You must be registered and logged in to see this link.]
 
[You must be registered and logged in to see this link.]

"The formal invitation for bids went out in January. The tender documents said that the contract, to cover three years from April 2016, is worth £800,000-£950,000, with an option to extend until December 2020."


Any idea how a copy of the tender document can be obtained?

Inquiry opens tender for Information Line
 
News | 15 January
 
The Inquiry is seeking procurement bids for an Inquiry Information Line to provide a means for victims and survivors to engage with the Inquiry. The Information Line will be used to access information about the Inquiry and referrals to the Truth Project where victims and survivors of child sexual abuse can share their experiences with the Inquiry.
 
To date the Inquiry’s Information Line has provided the public, in particular victims and survivors of child sexual abuse, access to information and updates on the work and progress of the Inquiry and information about how they can share experiences of child sexual abuse.
The full tender documents can be found on the [You must be registered and logged in to see this link.].
The closing date for bids is 12 noon on Tuesday 16 February 2016 
 
[You must be registered and logged in to see this link.]
 
The link to the Crown Commercial Services Contracts :
[You must be registered and logged in to see this link.]
 
has got links to a load more documents setting out requirements, bidding process etc.
  
Applications closed 16^th Feb, so that’s taken 3 months already.

Doug D wrote:Inquiry opens tender for Information Line
 
News | 15 January
 
The Inquiry is seeking procurement bids for an Inquiry Information Line to provide a means for victims and survivors to engage with the Inquiry. The Information Line will be used to access information about the Inquiry and referrals to the Truth Project where victims and survivors of child sexual abuse can share their experiences with the Inquiry.
 
To date the Inquiry’s Information Line has provided the public, in particular victims and survivors of child sexual abuse, access to information and updates on the work and progress of the Inquiry and information about how they can share experiences of child sexual abuse.
The full tender documents can be found on the [You must be registered and logged in to see this link.].
The closing date for bids is 12 noon on Tuesday 16 February 2016 
 
[You must be registered and logged in to see this link.]
 
The link to the Crown Commercial Services Contracts :
[You must be registered and logged in to see this link.]
 
has got links to a load more documents setting out requirements, bidding process etc.
  
Applications closed 16^th Feb, so that’s taken 3 months already.

Thank you Doug D.

I've just begun looking at the tender documentation.

I can't help but wonder if this tender has been structured to make it virtually impossible for any organisation to meet the criteria.

The NSPCC were allegedly a stop-gap.

It would be very interesting indeed to see how many tenders have been submitted and how many are being considered.